Why was money taken from my bank account without my authorization?

If you see Mollie or Stg Mollie Payments on your bank statement, but you don’t know what you bought, you can find your transaction by using our form. On this form you can find the contact details of the merchant. Please contact the webshop directly if you have any questions concerning your payment. 

 

Reporting a payment

If you don’t recognize the payment or if you can’t reach the webshop, you can report the transaction:

  1. Find your transaction.
  2. Select Report this payment.
  3. Enter your details and describe the situation.
  4. Click Send.

We will save your report and contact the webshop if necessary. If you think you may be a victim of fraud, please contact the authorities.