Why was money taken from my bank account without my authorisation?

If you see Mollie or Stg Mollie Payments on your bank statement but you do not recognise the payment, you can find your transaction by using our form. This form will provide the contact details of the merchant you should contact. Please contact the webshop directly if you have any questions concerning your payment.


Reporting a payment

If you don’t recognise the payment or if you can’t reach the webshop, you can report the transaction:

  1. Find your transaction.
  2. Select Report this payment.
  3. Enter your details and describe the situation.
  4. Click Send.

We will save your report and contact the webshop if necessary. If you think you may be a victim of fraud, please contact the authorities. 



Can't find what you're looking for?

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