Mollie is a licensed business specializing in processing online payments on behalf of merchants (e.g. webshop owners). We ensure that your money is safely transferred from your bank to the webshop. Because we take control of the payment processing for webshops, you sometimes see Mollie or Stg Mollie Payments on your bank statement.
Do you have a question about an order or payment?
We cannot answer questions regarding an order or payment, for that you need to contact the webshop where you bought your product. In case you have tried to contact the webshop multiple times via email and phone, but you don’t get any response, you can report the payment. Look up the transaction, tap ‘Report this payment’ and fill out the requested information. Describe in your message what the issue is, for example that you have paid for a product that was never delivered. The merchant will receive the message and we will link the report to the merchant.
Please note! Creating a Mollie account is not intended for consumers. With an account it is not possible to request information about orders or payments. Please use the tool ‘Find your transaction’ for this.