What does the onboarding status of my consumer mean?

When your consumer made a Mollie account, you can see their onboarding status in the Onboarding API or go to Partners > Clients in the Partner Dashboard and look at the Onboarding status column. 

You can also see if your consumer can receive payments or not. Look at canReceivePayments in the Onboarding API or go to Partners > Clients in the Partner Dashboard and look at the Payment column. 

These 2 statuses lead to the following combinations: 

 

Needs data and payments are not approved

Your consumer didn’t submit the required information in their Mollie Dashboard. In order to receive payments, they need to provide us with:

  • Company details
  • Information about stakeholders
  • Website details
  • Payment method selection

If the organisation is a charity, a non profit, operates in a high risk business, contains a politically exposed person or any other high risk company form, they must also provide:

 

Needs data and payments are approved

Your consumer is low risk and therefore they can already receive transactions after just delivering: 

 

In review and payments are not approved

Your consumer submitted all the information to check the application. Because your consumer’s organization is considered high risk, payments are not approved yet and the check will take some more time.

 

In review and payments are approved

Your consumer submitted all the information and can receive transactions. We’ll pay the merchant after approving the account. We check the account after their first transaction of € 5,- or more, or when their total balance is € 5,- or more.

 

Completed

Your consumer can now receive payments and settlements.