Why did a Klarna payment fail?

There are several reasons why a transaction may fail when your customer tries to pay with Klarna.

 

Billing country is not available

Klarna is a customer-centric company, which means everything is based on the location of your customer. At the moment, Klarna products via Mollie  are only available to customers in the EEA. A customer will not be able to use Klarna to pay if they enter a billing country that isn’t available.

 

Customer is declined by Klarna

Klarna holds the right to deny customers from using their payment method. Reasons for this include failing the credit check.

 

Your webshop isn’t using the Mollie Orders API

You must use our Orders API to process Klarna orders through your website. You also need to install one of our supported plugins and modules or build a custom integration into your backend.

 

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