Shipping a product before your customer paid the price may seem a little risky. However, with Klarna your risks are limited and they will always make sure you get your money. This means that once the order has been shipped, the payment will be immediately visible in your Mollie Dashboard. Keep in mind that the payment processing takes around five business days.
Your customers can pay later, but as a merchant you will be paid out within a maximum of 5 working days after the order is shipped. Klarna assumes the fraud and financial risks you will face as a merchant when sending out your goods before receiving the money from your customer. To be eligible for this transfer of risk, there are a few conditions you need to meet. The most important ones are:
- Produce a proof of delivery document (track & trace) that shows date and time of delivery, printed name and a signature;
- Reply to Klarna within 24 hours when they contact you about a potential risk.
For more information, please read the fraud policy provided by Klarna. The policies are specified per country of residence of your customer: