WooCommerce: Solve common problems

Restore the connection

To verify that the API keys are correct, follow the steps given in Connect to Mollie.

If you have the Admin role, you can also perform the following tasks:

  • Ensure that external connections to https://api.mollie.com are not blocked by a site- or server firewall.

  • Ensure that SSL v3↗ is disabled on your server.

  • Ensure your server is up to date and that the latest security patches have been installed.

  • If applicable, ask the organisation hosting your server to send a cURL request to port 443 on api.mollie.com via PHP.

Activate payment methods

  1. Log in to your Mollie Dashboard.

  2. Go to Organization settings > Profiles.

  3. Select the web store to view the payment methods and their status.

  4. Select the payment method.

  5. Select Activate.

    Important

    Some payment methods require Mollie's approval before they're available in your Mollie Dashboard. If your account has been approved but payment methods are still missing from your dashboard, contact support.

Enable debugging

  1. Log in to WooCommerce.

  2. Go to WooCommerce > Settings.

  3. Select the Mollie Settings tab.

  4. Scroll down to Debug log and select the checkbox.

  5. Save the changes.

Reactivate the plugin

  1. Log in to WooCommerce.

  2. Select My Sites

  3. Select the name of the relevant network site.

  4. Select Plugins.

  5. Scroll down to Mollie for WooCommerce and select Deactivate.

  6. Select Reactivate.

Reinstall the plugin

Note

By default, Mollie configuration data will be retained when you uninstall and reinstall. If you want a complete uninstall, select Remove Mollie data from Database on uninstall in the advanced settings of the Mollie configuration page.

Mollie settings page, location of advanced link
  1. Log in to WooCommerce.

  2. Go to My Sites > Network Admin > Plugins.

  3. Scroll down to Mollie for WooCommerce and select Delete.

    If the Delete option is unavailable, Mollie for WooCommerce is still active in the settings of at least one of your network sites.

  4. Reinstall Mollie for WooCommerce.

Change your Mollie for WooCommerce version

There may be conflicts between Mollie for WooCommerce and third-party plugins. Try changing your version of Mollie for WooCommerce to an earlier or later release to solve the issue.

To change the version, download the relevant .zip file from the Previous versions drop-down menu at the bottom of the Mollie for WooCommerce plugins page, and upload it to WordPress.

Consult our developer community

Contact support

Important

Mollie can only provide support for its plugin when it runs using the default code provided in the source files.