Shopware 6 Plugin: Solve common problems

Restore the connection

To verify that the API keys are correct, follow the steps given in Connect to Mollie.

Activate payment methods

  1. Log in to your Mollie Dashboard.

  2. Go to Organization settings > Profiles.

  3. Select the web store to view the payment methods and their status.

  4. Select the payment method.

  5. Select Activate.

    Important

    Some payment methods require Mollie's approval before they're available in your Mollie Dashboard. If your account has been approved but payment methods are still missing from your dashboard, contact support.

Enable debugging

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to Additional settings and switch on Debug mode.

  5. Save the changes.

Reactivate the plugin

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. In the Mollie Payments panel, switch off the toggle to deactivate the plugin.

  4. Switch on the toggle to reactivate the plugin.

Reinstall the plugin

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. In the Mollie Payments panel, select the icon-context-menu-button.png context menu button and select Uninstall.

  4. Optional: To delete the Mollie plugin configuration settings from your Shopware 6 system, switch on the Remove all app data permanently toggle.

  5. Select Uninstall.

    This uninstalls the plugin, although it remains available in your extensions list.

  6. In the Mollie Payments panel, select Install and then switch on the toggle to activate the plugin.

  7. Optional: If you deleted the configuration settings when uninstalling the plugin, you need to reconfigure the plugin.

Consult our developer community

Contact support

Important

Mollie can only provide support for its plugin when it runs using the default code provided in the source files.

To contact our support team through Mollie Plugin for Shopware 6, follow these steps:

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Enter your name and email address.

  5. Select the support team that you want to contact from the Send request to drop-down menu.

  6. Enter a clear summary of the issue in the Subject field.

  7. Enter a clear description of the issue in the Message field. If possible, include the steps you took to reproduce it.

  8. Select Request support.