Shopware 6 App: Solve common problems

Activate payment methods

  1. Log in to your Mollie Dashboard.

  2. Go to Organization settings > Profiles.

  3. Select the web store to view the payment methods and their status.

  4. Select the payment method.

  5. Select Activate.

    Important

    Some payment methods require Mollie's approval before they're available in your Mollie Dashboard. If your account has been approved but payment methods are still missing from your dashboard, contact support.

Enable debugging

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to Additional settings and switch on Debug mode.

  5. Save the changes.

Reactivate the app

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. In the Mollie Payments panel, switch off the toggle to deactivate the app.

  4. Switch on the toggle to reactivate the app.

Reinstall the app

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. In the Mollie Payments panel, select the icon-context-menu-button.png context menu button and select Uninstall.

  4. Optional: To delete the Mollie app configuration settings from your Shopware 6 system, switch on the Remove all app data permanently toggle.

  5. Select Uninstall.

    This uninstalls the app, although it remains available in your extensions list.

  6. In the Mollie Payments panel, select Install and then switch on the toggle to activate the app.

  7. Optional: If you deleted the configuration settings when uninstalling the app, you need to reconfigure the app.

Consult our developer community

Contact support

Important

Mollie can only provide support for its app when it runs using the default code provided in the source files.

To contact our support team through Mollie App for Shopware 6, follow these steps:

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Enter your name and email address.

  5. Select the support team that you want to contact from the Send request to drop-down menu.

  6. Enter a clear summary of the issue in the Subject field.

  7. Enter a clear description of the issue in the Message field. If possible, include the steps you took to reproduce it.

  8. Select Request support.