1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for WooCommerce
  5. WooCommerce: Troubleshoot

WooCommerce: Diagnose issues

Identify the source of a problem and find a solution.

Compare Mollie and WooCommerce statuses

Tip

Read Understand Mollie statuses for an overview of how Mollie statuses are related to WooCommerce statuses, and how communication between Mollie and WooCommerce takes place.

WooCommerce statuses are displayed in WooCommerce's order overview. Mollie statuses are displayed in your Mollie Dashboard. To view the Mollie statuses, follow these steps:

  1. Log in to your Mollie Dashboard.

  2. Go to Transactions > Payments.

  3. Search for the payment or order and check the status in the Status column.

If the statuses don't match, check whether payments are processing properly.

Check Mollie webhook notifications

To trigger payment and order status updates, Mollie sends webhook notifications to the Mollie for WooCommerce plugin. These notifications are saved in WooCommerce so that you can check whether any webhooks have failed.

The WooCommerce logs contain Information on the success or failure of Mollie webhook calls.

If a webhook notification states that a webhook was unsuccessful, check whether payments are processing properly.

Get the log files

Mollie for WooCommerce keeps a log of all Mollie-related activity that takes place. You can use the log to investigate the root cause of a problem.

To get the WooCommerce log file, follow these steps:

  1. Go to WooCommerce > Status > Logs.

  2. Select a log file from the drop-down menu.

  3. Click View.

The information provided in the logs should help you to understand which troubleshooting steps to take. We recommend that you share the log files with us whenever you contact support for assistance.

Check the release notes

Refer to Mollie for WooCommerce releases to check whether the issue was fixed in a newer version of Mollie for WooCommerce.

Important

Before updating Mollie for WooCommerce, review Mollie for WooCommerce releases to ensure compatibility with your version of WooCommerce or third-party plugins.

Check the API keys

Mollie ensures a secure connection to WooCommerce using API keys. Incorrect API keys can cause unprocessed payments, payment methods unavailability, or incorrect payment statuses.

To verify that the API keys are correct, follow the steps given in Connect to Mollie.

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