Shopware 6 Plugin: Diagnose issues

Compare Mollie and Shopware 6 statuses

Tip

Read Understand Mollie statuses for an overview of how Mollie statuses are related to Shopware 6 statuses, and how communication between Mollie and Shopware 6 takes place.

If the statuses don't match, check whether payments are processing properly.

Get the log files

Note

For Mollie diagnostic information to be available, you need to enable debugging for Mollie.

When you submit a support request, either to Mollie support or through the Shopware 6 plugin store, plugin automatically attaches the log files. You can also access the files on your Shopware 6 installation.

To get the log files containing messages related to Mollie, follow these steps:

  1. Go to the var/log directory in your Shopware 6 installation.

  2. Examine log files with a mollie_ prefix.

Note

To set the logging period, follow these steps:

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. In the API panel, enter the duration in the the Keep log files (days) field.

  5. Save the changes.

Check the release notes

Refer to the Mollie Plugin for Shopware 6 release notes↗ to check if your issue has been resolved in a newer plugin version.

Important

Before updating Mollie Plugin for Shopware 6, review Mollie Plugin for Shopware 6 releases to ensure compatibility with your version of Shopware 6 or third-party plugins.

Check the API keys

To verify that the API keys are correct, follow the steps given in Connect to Mollie.