Shopware 6 App: Diagnose issues

Compare Mollie and Shopware 6 statuses

Tip

Read Understand Mollie statuses for an overview of how Mollie statuses are related to Shopware 6 statuses, and how communication between Mollie and Shopware 6 takes place.

If the statuses don't match, check whether payments are processing properly.

Get the log files

Note

For Mollie diagnostic information to be available, you need to enable debugging for Mollie.

When you submit a support request, either to Mollie support or through the Shopware 6 plugin store, app automatically attaches the log files. You can also access the files on your Shopware 6 installation.

To get the log files containing messages related to Mollie, follow these steps:

  1. Go to the var/log directory in your Shopware 6 installation.

  2. Examine log files with a mollie_ prefix.

Note

To set the logging period, follow these steps:

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. In the API panel, enter the duration in the the Keep log files (days) field.

  5. Save the changes.

Check the release notes

Refer to the Mollie App for Shopware 6 release notes↗ to check if your issue has been resolved in a newer app version.

Important

Before updating Mollie App for Shopware 6, review to ensure compatibility with your version of Shopware 6 or third-party apps.