1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Magento
  5. Mollie for Magento 2
  6. Magento 2: Troubleshoot

Magento 2: Diagnose issues

Identify the source of a problem and find a solution.

Compare Mollie and Magento 2 statuses

Tip

Read Understand Mollie statuses for an overview of how Mollie statuses are related to Magento 2 statuses, and how communication between Mollie and Magento 2 takes place.

Magento 2 statuses are displayed in Magento 2's order overview. Mollie statuses are displayed in your Mollie Dashboard. To view the Mollie statuses, follow these steps:

  1. Log in to your Mollie Dashboard.

  2. Go to Transactions > Payments.

  3. Search for the payment or order and check the status in the Status column.

If the statuses don't match, check whether payments are processing properly.

Get the log files

Magento 2 keeps a log of all Mollie-related activity that takes place. You can use the log to investigate the root cause of a problem.

  1. Log in to Magento 2.

  2. Go to Stores > Configuration.

  3. On the Configuration page, scroll to Mollie , select the arrow, and then General.

  4. Scroll down to Debug and logging, and click Check last 100 debug log records.

  5. View the log online, or download it as a text file.

The information provided in the logs should help you to understand which troubleshooting steps to take. We recommend that you share the log files with us whenever you contact support for assistance.

Check the release notes

Refer to Mollie for Magento 2 releases to check whether the issue was fixed in a newer version of Mollie for Magento 2.

Important

Before updating Mollie for Magento 2, review Mollie for Magento 2 releases to ensure compatibility with your version of Magento 2 or third-party modules.

Check the API keys

Mollie ensures a secure connection to Magento 2 using API keys. Incorrect API keys can cause unprocessed payments, payment methods unavailability, or incorrect payment statuses.

To verify that the API keys are correct, follow the steps in Connect to Mollie.

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