Lightspeed eCom: Diagnose issues

Compare Mollie and Lightspeed eCom statuses

Tip

Read Understand Mollie statuses for an overview of how Mollie statuses are related to Lightspeed eCom statuses, and how communication between Mollie and Lightspeed eCom takes place.

If the statuses don't match, check whether payments are processing properly.

Check Mollie webhook notifications

  1. Log in to Lightspeed eCom.

  2. Go to the Payments page and select the payment.

  3. The status of the associated webhook notifications is displayed in the History panel on the right.

If a webhook notification states that a webhook was unsuccessful, check whether payments are processing properly.

Contact support

To contact our support team through Mollie for Lightspeed eCom, follow these steps:

  1. Log in to Lightspeed eCom.

  2. Go to Apps > Purchased apps.

  3. Expand Mollie for Lightspeed eCom and select Go to app to open the General settings page.

  4. In the left navigation menu, select Visit help center to be redirected to Mollie's customer support portal, or Support to email Mollie directly.