1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Shopware
  5. Mollie App for Shopware 6
  6. Shopware 6 App: Troubleshoot

Shopware 6 App: Solve common problems

In general, the Mollie app works without problems after installation and setup. If you experience issues, there are a number of steps that you can take.

Activate payment methods

Your checkout displays the payment methods that you enabled in Shopware 6 Administration and its Sales Channels. You can only enable payment methods that are active in your Mollie account.

Important

Some payment methods require Mollie's approval before they're available in your Mollie Dashboard.

If your account has been approved but payment methods are still missing from your dashboard, contact support.

  1. Log in to Shopware 6.

  2. Go to Settings > Website profiles.

  3. Click Payment methods under the website profile.

  4. Use the toggles to activate your payment methods.

    A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them to your checkout.

Reactivate the app

In some cases, it helps to deactivate and reactivate the app. This resets the app without losing your configuration settings.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. On Mollie Payments, turn off the toggle to deactivate the app.

  4. Turn on the toggle to reactivate the app.

Reinstall the app

In some cases, the best option to solve problems is to uninstall and reinstall the app.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. On Mollie Payments, click the icon-context-menu-button.png context menu button and select Uninstall.

  4. Optional: To delete the Mollie app configuration settings from your Shopware 6 system, turn on the Remove all app data permanently.

  5. Click Uninstall.

    This uninstalls the app, but it remains available in your exensions list.

  6. On Mollie Payments, click Install and then click the toggle to activate the app.

  7. Optional: If you deleted the configuration settings when uninstalling the app, you need to reconfigure the app.

Contact support

In case you're still experiencing problems or have questions, you can contact support through the Mollie app.

Important

Mollie can only provide support for its app when it runs using the default code provided in the source files.

To contact our support team through Mollie App for Shopware 6, follow these steps:

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Enter your name and email address.

  5. Select the support team that you want to contact from the Send request to drop-down menu.

  6. In the Subject field, enter a clear summary of the issue.

  7. In the Message field, enter a clear description of the issue. If possible, include the steps you took to reproduce it.

  8. Click Request support.

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