1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Shopware
  5. Mollie App for Shopware 6
  6. Shopware 6 App: Troubleshoot

Shopware 6 App: Diagnose issues

You can use various sources of information to diagnose problems that you're experiencing.

  • Log files contain a history of all activity between the Mollie app and Shopware 6.

  • Status update notifications inform you whether payments were processed successfully.

  • Webhook notifications inform you whether Mollie can successfully communicate with Shopware 6.

    Based on the information provided in these resources, you can determine a root cause for your problem to understand which troubleshooting steps to take.

    Check status updates

    Mollie sends status updates to inform Shopware 6 of the status of a payment or order.

    Shopware 6 only shows its own statuses. You can cross-check those with an order or payment status in your Mollie Dashboard to ensure that they're updating correctly in Shopware 6.

    1. Check the Shopware 6 payment status.

    2. Check the Mollie status:

      1. Log in to your Mollie Dashboard.

      2. Go to Transactions > Payments.

      3. Search for the payment or order and check the status in the Status column.

    3. Compare the Shopware 6 and Mollie statuses to ensure that they correspond.

    Check the release notes

    Refer to the Mollie App for Shopware 6 release notes↗ to check if your issue has been resolved in a newer app version.

    Before updating to a newer version, review the release notes for compatibility.

    Read more