1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for WooCommerce
  5. WooCommerce: Troubleshoot

WooCommerce: Troubleshooting checklist

In general, the Mollie plugin works without problems after installation and setup. This page contains some issues that can arise, as well as links to their troubleshooting procedures.

Customers get errors in the checkout

When customers receive an error in the checkout, there might be an issue with the Mollie plugin.

You can try the following steps to solve the issue.

Payment methods are missing from the checkout

The payment methods active in your Mollie account are available in your checkout by default after connecting to Mollie.

If there are payment methods missing from your checkout, try the following troubleshooting steps.

Payments aren't processing properly

The Mollie plugin uses webhooks to notify WooCommerce of status updates.

When the webhooks fail, WooCommerce is unable to process payments properly and orders aren't updated.

To troubleshoot this issue, you can try the following steps.

Third-party plugin incompatibility

Mollie for WooCommerce is built to work seamlessly with WooCommerce. This means it's compatible with the features and functionalities that WooCommerce offers.

In some cases, compatibility issues arise between the Mollie plugin and other plugins.

If you experience compatibility issues with other plugins, contact our support team.

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