Lightspeed eCom: Diagnose issues

Check status updates

  1. Check the Lightspeed eCom order status.

  2. Check the Mollie status:

    1. Log in to your Mollie Dashboard.

    2. Go to Transactions > Payments.

    3. Search for the payment or order and check the status in the Status column.

  3. Compare the Lightspeed eCom and Mollie statuses to ensure that they correspond.

If the statuses don't match, try the troubleshooting options listed in Payments aren't processing properly.

Check Mollie webhook notifications

  1. Log in to Lightspeed eCom.

  2. Go to the Payments page and select the payment.

  3. The status of the associated webhook notifications is displayed in the History panel on the right.

If the webhook notification states that the call was unsuccessful, try the troubleshooting steps in Payments aren't processing properly.

Contact support

To contact our support team through Mollie for Lightspeed eCom, follow these steps:

  1. Log in to Lightspeed eCom.

  2. Go to Apps > Purchased apps.

  3. Expand Mollie for Lightspeed eCom and click Go to app to open the General settings page.

  4. In the left navigation menu, select Visit help center to be redirected to Mollie's customer support portal, or Support to email Mollie directly.