Lightspeed eCom: Troubleshooting checklist

When you connect the Mollie app, it retrieves the payment methods that are active in your Mollie account. To make them available in your checkout, you need to enable them as a separate step.

If there are payment methods missing from your checkout, try the following troubleshooting steps.

The Mollie app uses webhooks to notify Lightspeed eCom of status updates.

When the webhooks fail, Lightspeed eCom is unable to process payments properly and orders aren't updated.

To troubleshoot this issue, you can try the following steps.