1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Shopware
  5. Mollie Plugin for Shopware 6
  6. Shopware 6 Plugin: Troubleshoot

Shopware 6 Plugin: Diagnose issues

You can use various sources of information to diagnose problems that you're experiencing.

  • Log files contain a history of all activity between the Mollie plugin and Shopware 6.

  • Status update notifications inform you whether payments were processed successfully.

  • Webhook notifications inform you whether Mollie can successfully communicate with Shopware 6.

  • You can check whether your API keys are correct in the plugin.

Based on the information provided in these resources, you can determine a root cause for your problem to understand which troubleshooting steps to take.

Get the log files

Mollie Plugin for Shopware 6 keeps a log of all activity that takes place. You can use the log to get insight into the root cause of a problem.

When you submit a support request, either to Mollie support or through the Shopware 6 plugin store, plugin automatically attaches the log files. You can also access them through your Shopware 6 installation.

  • Open the var/log directory in your Shopware 6 installation. The Mollie log files have a mollie_ prefix.

Check status updates

Mollie sends status updates to inform Shopware 6 of the status of a payment or order.

Tip

You can customise the status mapping between Shopware 6 and Mollie.

Shopware 6 only shows its own statuses. You can cross-check those with an order or payment status in your Mollie Dashboard to ensure that they're updating correctly in Shopware 6.

  1. Check the Shopware 6 payment status.

  2. Check the Mollie status:

    1. Log in to your Mollie Dashboard.

    2. Go to Transactions > Payments.

    3. Search for the payment or order and check the status in the Status column.

  3. Compare the Shopware 6 and Mollie statuses to ensure that they correspond.

If the statuses don't match, try the troubleshooting options listed in Payments aren't processing properly.

Check Mollie webhook notifications

Mollie sends webhooks to Shopware 6, triggering it to pull payment and order updates from Mollie.

You can check whether the webhooks are working by comparing the update information in Shopware 6 with your Mollie Dashboard.

Tip

If you created an automated flow to tag Mollie webhooks, you can check whether they were successful in the Shopware 6 event logs↗.

  1. View the webhook notification in your Mollie Dashboard:

    1. Log in to your Mollie Dashboard.

    2. Find the order:

      • To find one-off product and initial subscription orders, go to Orders.

      • To find subscription instalments, go to Transactions > Payments.

    3. Click the order or payment and check the History column

      If the webhook notification was unsuccessful, try the troubleshooting steps in Payments aren't processing properly.

  2. If the order or payment webhook was successful, check the order in Shopware 6:

    1. Log in to Shopware 6.

    2. Go to icon-orders.png Orders > Overview.

    3. Click the icon-context-menu-button.png context menu button and select View.

    4. Go to Status and check the timestamps in the Payment status column.

      • Compare the timestamps with the webhook notifications in your Mollie Dashboard to ensure that they match.

      • Hover your mouse over the timestamp and check which system executed the update.

If the update was processed by a third-party or custom plugin, consult their troubleshooting documentation or contact their support team.

Check the API keys

Mollie connects to Shopware 6 through API keys. A failed connection can result in issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

You can check whether your API keys are correct in the plugin.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to API and click Test API keys.

If the API keys are incorrect, try to restore the connection.

Check the release notes

Refer to the Mollie Plugin for Shopware 6 release notes↗ to check if your issue has been resolved in a newer plugin version.

Before updating to a newer version, review the release notes for compatibility.

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