Shopware 6 Plugin: Set up subscriptions

Enable subscriptions

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to Subscriptions and switch on the Enable Mollie subscriptions toggle.

  5. Save the changes.

  6. To apply the changes, refresh the page.

Allow customers to update their address

Customers can manage their subscription through their account. They can change the payment method used, reorder the subscription after it ends, or cancel it as needed.

You can also let them change their billing and shipping addresses for running subscriptions. That way, they still receive their subscription after moving, without needing to cancel it and buy a new one.

Note

Customers can only change an address if it's in the same country. After changing their address, the shipping costs for the initial subscription remain the same.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to Subscriptions and switch on the Allow customers to edit billing and shipping addresses for running subscriptions toggle.

  5. Save the changes.

Prevent order creation after failed payments

The plugin renews the initial order and payment amount for each instalment. When payments fail, the order is still created and customers can pay for it through their account.

In some cases, Mollie retries a payment after it fails. In so doing, it assigns a new ID to the retried payment, which might cause the plugin to create another order. You can also use this feature to avoid order creation for individual orders whose payment has failed.

To prevent this from happening, you can skip renewals when payments fail.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to Subscriptions and switch on the Skip subscription renewal if payment fails toggle.

  5. Save the changes.

Prevent early cancellation

The notice period must be aligned with your terms and conditions.

To prevent this from happening, you can set a notice period. This defines the latest day on which customers can cancel their subscription.

Important

The notice period must be aligned with your terms and conditions.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to Subscriptions and enter a number of days in the Latest notice period before renewal (days) field.

    For example, if the next instalment takes place on a Friday, enter 2 to allow customers to cancel their subscription up to Wednesday.

  5. Save the changes.

Set up subscription rules

To give you the flexibility to automate your processes, there are two rules for subscriptions available in the rule builder↗. These are useful if you want to remove discounts from subscription products or trigger a nurture flow for customers who've bought a subscription.

  • Item is subscription (Mollie): detects that the purchased item is a subscription product.

  • Cart with subscriptions (Mollie): detects that the cart contains a subscription product.