PrestaShop: Solve common problems

Restore the connection

Activate payment methods

Important

Some payment methods require Mollie's approval before they're available in your Mollie Dashboard.

If your account has been approved but payment methods are still missing from your dashboard, contact support.

  1. Log in to PrestaShop.

  2. Go to Settings > Website profiles.

  3. Click Payment methods under the website profile.

  4. Use the toggles to activate your payment methods.

    A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them to your checkout.

Enable Apple Pay in a one-page checkout

If you use a custom one-page checkout module together with Mollie for PrestaShop, Apple Pay might not work on the checkout page.

To work around this problem, follow these steps:

  1. In your PrestaShop instance, go to PrestaShop/modules/Mollie/mollie.php.

  2. In the mollie.php file, add a custom instanceOf check for your module to the hookActionFrontControllerSetMedia function.

Enable debugging

  1. Log in to PrestaShop.

  2. In the left navigation menu, select Mollie > Settings.

  3. Select the Advanced settings tab.

  4. Scroll down to Debug level.

  5. Turn on the Display errors toggle.

  6. Click Save.

Reactivate the module

  1. Log in to PrestaShop.

  2. Select Modules > Module Manager in the left navigation menu.

  3. Use the search bar or scroll down to Payment to locate PrestaShop.

  4. Click the arrow next to Configure.

  5. Select Reset from the drop-down menu.

Reinstall the module

  1. Log in to PrestaShop.

  2. Select Modules > Module Manager in the left navigation menu.

  3. Use the search bar or scroll down to Payment to locate PrestaShop.

  4. Click the arrow next to Configure.

  5. Select UninstalS from the drop-down menu.

  6. Install the module.

Clear the cache

  1. Log in to PrestaShop.

  2. In the left navigation menu, select Advanced parameters > Performance.

  3. Click Clear cache.

Contact support

Important

Mollie can only provide support for its module when it runs using the default code provided in the source files.