1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Gambio
  5. Gambio: Troubleshoot

Gambio: Solve common problems

In general, the Mollie module works without problems after installation and setup. If you experience issues, there are a number of steps that you can take.

Restore the connection

Mollie connects to Gambio through API keys. A failed connection can result in issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

To restore the connection, follow the steps described in Connect to Mollie .

Activate payment methods

Your checkout displays the payment methods that you enabled in the module settings, which it takes from your Mollie account.

Important

Some payment methods require Mollie's approval before they're available in your Mollie Dashboard.

If your account has been approved but payment methods are still missing from your dashboard, contact support.

  1. Log in to Gambio.

  2. Go to Settings > Website profiles.

  3. Click Payment methods under the website profile.

  4. Use the toggles to activate your payment methods.

    A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them them to your checkout.

Reactivate the module

In some cases, it helps to deactivate and reactivate the module. This resets the module without losing your configuration settings.

  1. Log in to Gambio.

  2. Go to icon-puzzle-piece.png Modules > Modules-Center.

  3. Select Mollie from the module list.

  4. Select Uninstall.

    Mollie for Gambio is not completely uninstalled. All your configuration settings still exist.

  5. Reinstall Mollie .

Reinstall the module

In some cases, the best option to solve problems is to uninstall and reinstall the module.

Note

This procedure completely reinstalls Mollie for Gambio. If you reinstall Mollie for Gambio using this procedure, you will need to reconfigure it afterwards.

  1. Log in to Gambio.

  2. Go to icon-puzzle-piece.png Modules > Modules-Center.

  3. Select Mollie from the module list.

  4. Select Uninstall.

    Mollie for Gambio is not completely uninstalled. All your configuration settings still exist.

  5. Using an FTP client, remove the Mollie folder from the GXModules folder on your web server.

    Mollie for Gambio is now completely uninstalled.

  6. Reinstall Mollie for Gambio .

Contact support

In case you're still experiencing problems or have questions, you can contact support.

When you contact our support team, ensure you provide the following information:

  • A clear description of the problem or your request.

    If possible, include an example and the steps taken to reproduce the problem.

  • Your Mollie module version.

  • Your Gambio version.

  • The logs, which can provide our team with additional information.

Important

Mollie can only provide support for its module when it runs using the default code provided in the source files.

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