1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Salesforce
  5. Salesforce: Manage orders

Salesforce: Understand Mollie statuses

Discover how status names in Salesforce Commerce Cloud align with those in Mollie, enabling you to match what you see in Salesforce Commerce Cloud with what you see in Mollie Dashboard.

Mollie statuses and Salesforce Commerce Cloud statuses

After an order has been submitted, Mollie keeps track of the payment's status and sends it to Salesforce Commerce Cloud. At the same time, Salesforce Commerce Cloud keeps track of the order's status and sends it to Mollie. In both cases, the Mollie for Salesforce plugin acts as an intermediary and passes on status changes in both directions.

Because Mollie has its own standard set of payment and order statuses, whose names may not exactly match Salesforce Commerce Cloud's, the Mollie for Salesforce plugin has to translate Salesforce Commerce Cloud status names into the equivalent Mollie status names, and vice versa. That is why the payment or order status that you see in your Mollie Dashboard may differ from the status you see in Salesforce Commerce Cloud.

Mollie status flow

Two Mollie status flows are possible, depending on the API method used for a payment. When configuring a payment method you can choose between the Payments API, which handles payment statuses, or the Orders API, which handles order statuses.

Figure 1. Payment status flow

Payment status flow

Figure 2. Order status flow

Order status flow

Note

Mollie also has statuses for payment processing steps—such as refunded—that take place after a payment is completed.

Mollie-Salesforce Commerce Cloud status mapping

Mollie-Salesforce Commerce Cloud status mappings are pre-configured and you cannot change them.

Salesforce Commerce Cloud order status

Salesforce Commerce Cloud payment status

Salesforce Commerce Cloud shipping status

Mollie order status

Mollie payment status

Open

n/a

n/a

n/a

Open

Created

n/a

n/a

Created

n/a

n/a

Not paid

n/a

Pending

Pending

n/a

Part paid

n/a

Authorised

Authorised

n/a

Paid

n/a

Paid

Paid

n/a

Paid

Part shipped

Shipping

n/a

Completed

Paid

Shipped

Completed

n/a

Cancelled

Not paid

n/a

Expired

Expired

Cancelled

Not paid

n/a

Cancelled

Cancelled

Failed

Not paid

n/a

n/a

Failed

Note

If payment is successful but an order fails for some other reason, the order's status is set to Complete.

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