1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Salesforce
  5. Salesforce: Manage orders

Salesforce: Ship orders

Mark physical, digital and service orders as shipped to capture payment. You can use Salesforce Commerce Cloud's own shipping manager to mark orders as shipped. Once orders have been marked as shipped, Mollie automatically captures the authorised amount.

Note

  • You can only mark an order as shipped if the customer pays for it with a payment method that uses the Orders API.

  • To find the API method that was used for an order, log into Salesforce Business Manager and go to Merchant Tools > Ordering > Orders > [order number] > Attributes.

  • Klarna payment methods require you to mark orders as shipped before capturing payment.

What you need to do in advance

  • Ensure that the relevant Salesforce Commerce Cloud customer service roles have been assigned the Ship order order permission.

  • You can only ship orders that are Open, New, or Completed.

Manually mark orders as shipped

  1. Log in to Salesforce Commerce Cloud Business Manager.

  2. Open Select a site, and select a site from the list.

  3. Go to Merchant Tools > Ordering > Customer Service Center.

  4. Find the order and open it.

  5. Select Send shipment from the More drop-down menu.

  6. Click Send to send the whole order or individual order items.

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