Mollie gives you the opportunity to queue refunds in a smart way. In short, you create your refunds, these refunds will be queued when you have insufficient funds, once you receive a new payment, the queued refunds will automatically be processed.

 

How does it work?

1. Select the payment you want to refund

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At the bottom of the payment you will see the Refund tabScreen_Shot_2017-09-15_at_16.20.30.png

 

2. Click on this Refund tab to open the Refund screen. Fill in all (required) fields and click on "Refund".

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3. When you have insufficient funds, your refund will be queued. In the top right of your screen, you will receive your queued refund pop-up.

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4. At the bottom of the payment, you will now see the queued refund. Screen_Shot_2017-09-15_at_16.40.44.png

If you want to, you can also cancel this queued refund, by clicking on "Cancel". 

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5. Once you receive new funds in your account, your queued refunds will automatically processed. It's that easy!

 

A couple of payment methods need to be refunded within a specific amount of time, please see below list for the details:

  • Bancontact: 70 days
  • PayPal: 56 days
  • Credit Card: 1 year
  • Bitcoin: refunding not possible
  • SDD: refunding not possible
  • The other payment methods have no time limit