With Mollie you can queue refunds in a smart way when you have insufficient funds on your account. In short: you create a new refund, the refund will be queued, once you receive a new payment (and you have sufficient funds), the queued refunds will automatically be processed.

How does it work?

1. Go to Transactions >> Payments in your dashboard.

2. Select the payment you want to refund, you will see the payment details.

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3. Click on ‘Refund’ on the top right of the screen.

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4. Fill in the amount you want to refund and add a description. The consumer will see this description on their bank statement or in their online banking environment. When you’re done, tap ‘Refund’.

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5. When you have insufficient funds, the refund will be queued. Directly after you click on ‘Refund’, a pop-up appears at the bottom of the screen with the message that the refund has been placed in the queue.

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The status of the refund ‘Queued’ will also be displayed at the bottom of the payment in the ‘Refunds’ bar.

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If you go to Administration >> Current balance in your dashboard, you will also see a message that there is a refund in the queue.

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6. Once you have enough balance in your Mollie account - because you have received one or more payments - the refunds that are in the queue will automatically be processed. The status of the refund will change to ‘Refunded’.

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Cancel queued refunds

Do you want to cancel the refund from the queue? Then click on ‘Cancel’ in the ‘Refunds’ bar (see image in step 5). A confirmation pop-up appears, where you click on ‘Confirm’. The refund has now been removed from the queue and will not be processed. Please note: A credit card refund cannot be undone. Here you can read more about the refund of a credit card transaction.

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