What do the transaction statuses mean?

You can find the status of your payments in your Mollie Dashboard.

A transaction in your Mollie Dashboard has one of the following statuses:

Status

Explanation

Paid

Your customer successfully made a payment.

Open

A payment was started, but not finished.

Expired

Your customer did not pay in time. The payment is expired. 

Canceled 

Your customer clicked on Cancel payment.

Failed

The payment failed. This may be due to a banking error.

Paid out

The money is transferred to your business account. 

Chargeback

Your customer rolled back a credit card payment or a SEPA collection failed

Refunded

You refunded the payment to your customer. 

Partially refunded

You refunded a part of the payment to your customer. 

Pending

The payment process started, but is not yet finalised. This status changes as soon as the payment is done. 

Authorised 

The payment is done, but the money will be transferred as soon as you send the order. This status is only available for customers that use Klarna Slice it or Klarna Pay later.