There is a disparity between my earnings via Mollie and the amount that has been paid out. What is the reason for this?

The total amount in terms of the number of transactions that you receive into your account can differ slightly from the amount that you receive in a payout.

This can be due to a number of causes:

  • The transaction costs are deducted from the payout.
  • Some payment methods are paid out later (than one working day). For instance, credit-card transactions are paid out 5 working days later, and payments via SEPA Direct Debit only after 10 working days.
  • Mollie does not pay out PayPal transactions. You will find these in your PayPal account and you can have them paid out from there.
  • Any chargebacks concerning credit-card payments are deducted from the payouts.

Can the disparity not be explained by one of the above-mentioned points? Please contact us and we will be happy to sort things out for you.

 

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