The SEPA Direct Debit product includes a number of key moments. In order to provide better insight into the course of a transaction, we explain in this article what the timeline looks like, and at which moments something happens or should happen.
Payments submitted before 16:00 are carried out the next business day. Unfortunately, this is not always guaranteed but is true in most cases. When you create a direct debit payment after 16:00, it will be debited 2 business days later.
|14 days before the direct debit||Let your customer know what amount you are going to direct debit and when. You can do this via email, text message, letter, etc.|
|1 business day before the direct debit||Create the payment. Payments submitted before 16:00 are processed the same day.|
|Day of the direct debit|
|1 business day after the direct debit||The status of the transaction in your Mollie Dashboard will change to 'paid'.|
|5 business days after the direct debit||From the day of the direct debit up until now, a transaction can fail.|
|10 business days after the status of the payment was changed to 'paid'||Transaction is paid out today (standard).|
|8 weeks after the direct debit||From the day of the direct debit up until now, a transaction can be still be reversed by the account holder.|
|13 months after the direct debit||The last moment at which an Unauthorized Direct Debit Report can be filed.|
|36 months after the direct debit||An authorization that has not been used for 36 months can no longer be used.|