Why hasn't the status of my order been updated in my webshop's backend?

Mollie sends a message to your website when the payment status changes. When the status is not updating, it is possible that Mollie was unable to reach your website or that your website was unable to process the status.

To find out the reason your status hasn't been updated try the following steps:

  • Check if the webhook call was successful by looking up the transaction in your Mollie Dashboard and checking the history (on the right of the screen).
  • Check whether you have copied and entered the correct API key in your webshop.
  • Check whether your website is running in maintenance mode. Mollie cannot access your website when it is running in maintenance mode.


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