It is possible to refund credit-card transactions. In fact, this works much the same way as refunding an iDEAL transaction. It is also possible to only partly refund a transaction, e.g. when the customer has returned part of an order, or when part of the order cannot be delivered.

The refund option can be found in your transactions overview. Look up the transaction and click on 'refund' or check out these steps for refunding (part of) your credit-card transaction.

Please take note: a credit-card refund cannot be undone.

We always process refunds on the next working day. A credit-card refund process takes longer than other payment methods. Because the transaction needs to be processed via all related credit-card systems. The refund will be credited to your consumer's credit card within 14 calendar days.

Be aware, the refund won't be credited to your consumer's bank account, their credit card will be credited. The refund is visible in the consumer's credit-card transaction statement.