It is fairly simple to refund a payment to your consumer in your Mollie Dashboard.


How does it work?

1. Go to Transactions >> Payments in your dashboard.

2. Select the payment you want to refund, you will then see the payment details.


3. Click on ‘Refund’ on the top right of the screen.


4. Fill in the amount you want to refund. This can be the total amount or just a part of it. You can also add a description, the consumer will see this description on their bank statement or in their online banking environment. When you’re done, tap ‘Refund’.


5. Once the refund has been processed, the status of the refund in the ‘Refunds’ bar at the bottom of the payment will change to ‘Refunded’.


We always process refunds on the next working day. For most payment methods, the consumer's account will be credited that same day. However, there is a dependency on the country of your consumer's account is located in.

Please note: A credit card refund cannot be undone. Here you can read more about the refund of a credit card transaction.


Which payment methods?

Refunding is possible with nearly all of our payment methods. For an overview of the refund options per payment method, see the overview below:

Payment method Refunding Partial refund Cancel a refund Additional refund (max. €25)* Add description Time limit
iDEAL Unlimited
Credit card  ×  ×  × 1 year
Klarna  ×  × Unlimited
Bancontact Unlimited
SOFORT Banking Unlimited
Bank transfer Unlimited
Belfius Direct Net Unlimited 
KBC/CBC payment button Unlimited
ING Home'Pay Unlimited
EPS ✓  ✓  ✓  ✓  Unlimited
Giropay ✓  ✓  Unlimited 
PayPal  ×  × 180 days
SEPA Direct Debit Unlimited
Gift cards  ×  ×  ×  ×  ×  ×


 ×  ×  ×  ×  ×  ×

* Please note: Additional refunding is only possible if your Mollie account has been approved by our onboarding team. Otherwise the maximum refundable amount is the total amount of the order.


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