Account

Settings

How do I enable two-factor authentication (2fa)?
Two-factor authentication is an extra layer of security when you log in to your Mollie account. You can choose to receive a one-time ...
What permissions do I grant with OAuth?
When you’re connecting your Mollie account to a platform, you’ll be asked to use OAuth to grant permissions for the platform to acces...
Can I check if there’s an outage?
You can check Mollie status page for the most recent information about uptime and any disruptions to our services or specific payment...
How do I close my account?
When you close your account, all data related to your organisations will be permanently deleted. For this reason, you may want to ex...
How can I add, manage or remove users on my account?
You can add, manage, or remove users from your account with Mollie Teams. Each user must be assigned a specific role with pre-determi...
What can I do when I can’t log in?
You should be able to use your email address and password to log in to your Mollie Dashboard or Mollie mobile app. If you forgot your...

Why is Mollie asking for more documents?
We sometimes request additional documents about previous transactions and funding to better understand your organisation and business...
Why is Mollie asking for my financial information?
Mollie is a financial service provider, so we operate in line with relevant regulations and guidelines. Where necessary, we assess th...
Why has my account been disabled?
In certain instances, we may need to temporarily disable access to payouts or payment services. We’ll email you if this is necessary....
How do I change my email address?
You can change your email address in your Mollie Dashboard. You need to activate two-factor authentication (2fa) to change your login...
What are Articles of Association or statutes?
Articles of association or statutes are documents that are drafted by a notary when a company is established. These articles contain ...
What additional proof of ownership documents does Mollie accept?
During the verification process in your Mollie dashboard, we ask you for documentation that shows the structure of share ownership an...