Account
Settings
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How do I enable two-factor authentication (2fa)?
Two-factor authentication is an extra layer of security when you log in to your Mollie account. You can choose to receive a one-time ...
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What permissions do I grant with OAuth?
When you’re connecting your Mollie account to a platform, you’ll be asked to use OAuth to grant permissions for the platform to acces...
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Can I check if there’s an outage?
You can check Mollie status page for the most recent information about uptime and any disruptions to our services or specific payment...
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How do I close my account?
When you close your account, all data related to your organisations will be permanently deleted. For this reason, you may want to ex...
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How can I add, manage or remove users on my account?
You can add, manage, or remove users from your account with Mollie Teams. Each user must be assigned a specific role with pre-determi...
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What can I do when I can’t log in?
You should be able to use your email address and password to log in to your Mollie Dashboard or Mollie mobile app. If you forgot your...
Update information
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Why is Mollie asking for more documents?
We sometimes request additional documents about previous transactions and funding to better understand your organisation and business...
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Why is Mollie asking for my financial information?
Mollie is a financial service provider, so we operate in line with relevant regulations and guidelines. Where necessary, we assess th...
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Why has my account been disabled?
In certain instances, we may need to temporarily disable access to payouts or payment services. We’ll email you if this is necessary....
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How do I change my email address?
You can change your email address in your Mollie Dashboard. You need to activate two-factor authentication (2fa) to change your login...
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What are Articles of Association or statutes?
Articles of association or statutes are documents that are drafted by a notary when a company is established. These articles contain ...
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What additional proof of ownership documents does Mollie accept?
During the verification process in your Mollie dashboard, we ask you for documentation that shows the structure of share ownership an...