Payment methods and transactions

Cards

Understanding and using Acquirer Reference Numbers (ARN)
What is an ARN? An Acquirer Reference Number (ARN) is a unique 23-digit identifier assigned to card refunds. This number is generated...
Best practices for PCI DSS compliance
Maintaining compliance with PCI DSS 4.0 rules can seem daunting at first. In this article, we will detail some of the most relevant c...
What does PCI DSS mean for me?
You can rest assured that your cardholder data is safe with us as Mollie has been audited and certified as a PCI Level 1 Service Prov...
Introduction to PCI DSS
What is PCI DSS? PCI DSS (Payment Card Industry - Data Security Standard) is a security standard adopted by major payment card scheme...
Is Mollie compliant with PCI DSS 4.0?
Yes, we are a PCI-DSS compliant Level 1 service provider. This means that we have gone through the strictest PCI compliance process...
How do I capture or cancel an authorised payment?
For card payments, you can pre-authorise a card to reserve funds before you capture and process the payment at a later date. You have...

Klarna Migration
A new Klarna checkout experience is here! Klarna is unifying all payment methods in one single payment option. Check out how it looks...
How do I activate Klarna as a payment method?
You can add Klarna in your Mollie Dashboard. When the payment method is activated, you can link it to your website with our Orders AP...
Which plugins and clients support Klarna?
Simply update your plugin to enjoy Klarna. Klarna is supported by the following plugins: Gambio JTL-Shop Lightspeed Magento 1 Magent...
What is the status of a Klarna order?
You can find the status of Klarna payments in your Mollie Dashboard. They are different from other transaction statuses. What you n...
How do I capture a Klarna order?
Once Klarna authorises a purchase, you have 28 days to ship the order to your customer. The order is counted as “captured” when you’v...
Why has my customer's Klarna payment failed?
There are several reasons why a transaction may fail when your customer tries to pay with Klarna. Billing country is not available ...

Why did my SEPA direct debit payment fail?
A direct debit transaction can be rejected up to 5 working days after the direct debit date. If a direct debit fails, you can request...
How do I activate SEPA Direct Debit as a payment method?
With SEPA Direct Debit you will be paid via an automatic transaction. This means that your customer doesn’t have to pay you manually....
How do I use Recurring Payments via Mollie?
With Recurring, you can periodically direct debit your customers, for instance for a subscription or a payment in installments. SEPA ...
What is an Unauthorised Direct Debit Report?
Your customer can reverse a direct debit payment within 8 weeks. Your customer also has the right to file an Unauthorised Direct Debi...
What do I need to know about reversals of SEPA Direct Debit transactions?
When your customer pays with SEPA Direct Debit, they have up to 8 weeks from the purchase date to request a chargeback and reverse th...

I have an issue with my terminal. What can I do?
If your terminal device isn’t working as expected, you can try the troubleshooting steps mentioned here to fix the issue. Adding or ...

How do I activate in3 via Mollie?
With in3, customers can pay in 3 interest-free instalments over 60 days. They can also use iDEAL to buy now and pay later. Activati...
What is the difference between in3 and Klarna: Pay in 3?
in3 and Klarna: Pay in 3 are similar payment methods where customers pay for an order in 3 instalments. However, there are some key d...
My customer opened a dispute with in3. What do I do?
If your customer is unhappy with an order, you are encouraged to first discuss the issue directly with your customer. You have the op...

Is it possible to adjust an order after it has been made?
You can cancel, refund, or change the quantity of items in an order before it’s shipped. You can manage orders in your Mollie Dashboa...
What does my order status mean?
In your Mollie Dashboard, you can find details about your orders on the Orders page. There are several possible statuses for an order...

SOFORT Deprecation - 30 September 2024
Background In 2014, Klarna acquired SOFORT, a popular bank transfer method, used in Austria, Belgium, Germany, the Netherlands, and ...
Giropay Depreciation FAQ
Paydirekt, the owner of Giropay, has decided to deprecate Giropay. On Monday, 24 June 2024, Mollie was informed that Giropay would ce...
iDEAL 2.0
iDEAL will be replaced by iDEAL 2.0 and all businesses that accept iDEAL payments need to migrate to iDEAL 2.0 by 1 March 2025. Depe...
How do I activate vouchers as a payment method?
Customers in Belgium and France can use meal, eco, or gift vouchers to pay for their purchases. You must have a contract with the vou...
How do I activate gift cards as a payment method?
Once you have a connection with a gift card distributor, you can activate and accept gift card payments with your Mollie account. W...
What is Mollie Recurring?
Your customers can pay automatically with Mollie Recurring. You set up a one-off or direct debit. With the first payment, you ask for...

How do I mark an order as shipped?
You can mark an order as shipped in your Mollie Dashboard or the Mollie App. What you need to know in advance Klarna requires you t...
Which currencies does Mollie support?
When you use Mollie, your customers can pay with a range of different currencies. Exceptions for specific integrations are noted belo...
What does a transaction status mean?
Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Da...
What is the minimum and maximum amount per payment method?
For details on the minimum and maximum amounts for each of our payment methods, please go to our detailed product pages. Can't find...
How do I find a settlement on my bank statement?
In your Mollie Dashboard, you can choose how often you want to be paid. When your payout is settled, you can view these settlements u...
Why is a transaction still open?
If a transaction status hasn’t changed, check its Payment details by going to Transactions > Payments and clicking on your transactio...

How can I check if a refund has been received by the shopper?
Check the refund status You can access the list of your refunds or search for specific refunds by following those steps: Log in to y...
How do I refund a payment?
You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment met...
How do I top up my balance for a refund?
The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll q...
Can I refund a voucher payment?
No, refunds are not supported by voucher issuers. When a customer pays with a voucher, the amount is immediately captured and cannot ...

How do I create a payment request?
Payment links create a shareable link or QR code that you can use to request payment for your product or services. Once opened, your ...