Mollie is a payment platform for webshops. When you see Mollie or Stg Mollie Payments on your bank statement, this is because you've probably bought something from a store that uses our platform. If you do not remember what you bought, you can search for your transaction. Please contact the merchant for specific questions about your order.
Reporting a webshop
You can make a report if you do not recognise a payment or you're unable to contact the merchant.
- Find your transaction.
- Click on Report this payment.
- Fill in the additional information and explain the situation.
- Click Send.
If necessary, report the webshop to the authorities. We will save your case in our system and try to contact the merchant.