1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Shopware
  5. Mollie Plugin for Shopware 6
  6. Shopware 6 Plugin: Troubleshoot

Shopware 6 Plugin: Solve common problems

Solve common problems that may arise, such as those caused by inactive payment methods in your Mollie account.

Restore the connection

Mollie ensures a secure connection to Shopware 6 using API keys. Incorrect API keys can cause unprocessed payments, payment methods unavailability, or incorrect payment statuses.

To verify that the API keys are correct, follow the steps given in Connect to Mollie.

Activate payment methods in your Mollie account

If a payment method is inactive, or was deactivated in your Mollie Dashboard after you added it to your checkout, it may not appear in Shopware 6 or your customer may get errors when trying to pay.

Ensure your chosen payment methods work flawlessly with your e-commerce platform by managing their activation status in your Mollie Dashboard.

To activate payment methods in your Mollie account, follow these steps:

  1. Log in to your Mollie Dashboard.

  2. Go to Settings > Website profiles.

  3. Click Payment methods under the website profile.

  4. Use the toggles to activate your payment methods.

    A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

    Important

    Some payment methods require Mollie's approval before they're available in your Mollie Dashboard. If your account has been approved but payment methods are still missing from your dashboard, contact support.

Enable debugging

Enable debugging for comprehensive log files that provide detailed insight when troubleshooting issues.

Note

Enabling debugging increases server storage requirements due to additional log data.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Go to Additional settings and turn on Debug mode.

  5. Save the changes.

Reactivate the plugin

In some cases, it helps to deactivate and reactivate the plugin. This resets the plugin without losing your configuration settings.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. On Mollie Payments, turn off the toggle to deactivate the plugin.

  4. Turn on the toggle to reactivate the plugin.

Reinstall the plugin

In some cases, the best option is to uninstall and reinstall the plugin.

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. On Mollie Payments, click the icon-context-menu-button.png context menu button and select Uninstall.

  4. Optional: To delete the Mollie plugin configuration settings from your Shopware 6 system, turn on the Remove all app data permanently.

  5. Click Uninstall.

    This uninstalls the plugin, but it remains available in your exensions list.

  6. On Mollie Payments, click Install and then click the toggle to activate the plugin.

  7. Optional: If you deleted the configuration settings when uninstalling the plugin, you need to reconfigure the plugin.

Contact support

In case you're still experiencing problems or have questions, you can contact support through the Mollie plugin.

Important

Mollie can only provide support for its plugin when it runs using the default code provided in the source files.

To contact our support team through Mollie Plugin for Shopware 6, follow these steps:

  1. Log in to Shopware 6.

  2. Go to icon-shopware-extensions.png Extensions > My extensions.

  3. Open the Mollie Payments Icon containing three horizontal dots that usually opens a menu when clicked menu, and select Configure.

  4. Enter your name and email address.

  5. Select the support team that you want to contact from the Send request to drop-down menu.

  6. In the Subject field, enter a clear summary of the issue.

  7. In the Message field, enter a clear description of the issue. If possible, include the steps you took to reproduce it.

  8. Click Request support.

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