PrestaShop: Solve common problems

Restore the connection

To verify that the API keys are correct, follow the steps given in Connect to Mollie.

Activate payment methods in your Mollie account

  1. Log in to your Mollie Dashboard.

  2. Go to Organization settings > Profiles.

  3. Select the web store to view the payment methods and their status.

  4. Select the payment method.

  5. Select Activate.

    Important

    Some payment methods require Mollie's approval before they're available in your Mollie Dashboard. If your account has been approved but payment methods are still missing from your dashboard, contact support.

Enable Apple Pay in a one-page checkout

If you use a custom one-page checkout module together with Mollie for PrestaShop, Apple Pay might not work on the checkout page.

To work around this problem, follow these steps:

  1. In your PrestaShop instance, go to PrestaShop/modules/Mollie/mollie.php.

  2. In the mollie.php file, add a custom instanceOf check for your module to the hookActionFrontControllerSetMedia function.

Enable debugging

  1. Log in to PrestaShop.

  2. In the left navigation menu, select Mollie > Settings.

  3. Select the Advanced settings tab.

  4. Scroll down to Debug level.

  5. Switch on the Display errors toggle.

  6. Select Save.

Reactivate the module

  1. Log in to PrestaShop.

  2. Select Modules > Module Manager in the left navigation menu.

  3. Use the search bar or scroll down to Payment to locate PrestaShop.

  4. Select the arrow next to Configure.

  5. Select Reset from the drop-down menu.

Reinstall the module

  1. Log in to PrestaShop.

  2. Select Modules > Module Manager in the left navigation menu.

  3. Use the search bar or scroll down to Payment to locate PrestaShop.

  4. Select the arrow next to Configure.

  5. Select UninstalS from the drop-down menu.

  6. Install the module.

Clear the cache

  1. Log in to PrestaShop.

  2. In the left navigation menu, select Advanced parameters > Performance.

  3. Select Clear cache.

Consult our developer community

Contact support

Important

Mollie can only provide support for its module when it runs using the default code provided in the source files.