WooCommerce: Diagnose issues

Compare Mollie and WooCommerce statuses

Tip

Read Understand Mollie statuses for an overview of how Mollie statuses are related to WooCommerce statuses, and how communication between Mollie and WooCommerce takes place.

If the statuses don't match, check whether payments are processing properly.

Check Mollie webhook notifications

The WooCommerce logs contain Information on the success or failure of Mollie webhook calls.

If a webhook notification states that a webhook was unsuccessful, check whether payments are processing properly.

Check the log files

Note

For Mollie diagnostic information to be available, you need to enable debugging for Mollie.

To get the WooCommerce log file, make sure you have the admin role and follow these steps:

  1. Go to WooCommerce > Status > Logs.

  2. Select a log file from the drop-down menu.

  3. Select View.

The information provided in the logs should help you to understand which troubleshooting steps to take. We recommend that you share the log files with us whenever you contact support for assistance.

Check the release notes

Important

Before updating Mollie for WooCommerce, review Mollie for WooCommerce releases to ensure compatibility with your version of WooCommerce or third-party plugins.

Check the API keys

To verify that the API keys are correct, follow the steps given in Connect to Mollie.