1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Shopware
  5. Mollie Plugin for Shopware 6
  6. Shopware 6 Plugin: Troubleshoot

Shopware 6 Plugin: Diagnose issues

Identify the source of a problem and find a solution.

Compare Mollie and Shopware 6 statuses

Tip

Read Understand Mollie statuses for an overview of how Mollie statuses are related to Shopware 6 statuses, and how communication between Mollie and Shopware 6 takes place.

Shopware 6 statuses are displayed in Shopware 6's order overview. Mollie statuses are displayed in your Mollie Dashboard. To view the Mollie statuses, follow these steps:

  1. Log in to your Mollie Dashboard.

  2. Go to Transactions > Payments.

  3. Search for the payment or order and check the status in the Status column.

If the statuses don't match, check whether payments are processing properly.

Check Mollie webhook notifications

To trigger payment and order status updates, Mollie sends webhook notifications to the Mollie Plugin for Shopware 6 plugin. These notifications are saved in Shopware 6 so that you can check whether any webhooks have failed.

Tip

If you created an automated flow to tag Mollie webhooks, you can check whether they were successful in the Shopware 6 event logs↗.

To view the notifications, follow these steps:

  1. View the webhook notification in your Mollie Dashboard:

    1. Log in to your Mollie Dashboard.

    2. Find the order:

      • To find one-off product and initial subscription orders, go to Orders.

      • To find subscription instalments, go to Transactions > Payments.

    3. Click the order or payment and check the History column

      If the webhook notification was unsuccessful, try the troubleshooting steps in Payments aren't processing properly.

  2. If the order or payment webhook was successful, check the order in Shopware 6:

    1. Log in to Shopware 6.

    2. Go to icon-orders.png Orders > Overview.

    3. Click the icon-context-menu-button.png context menu button and select View.

    4. Go to Status and check the timestamps in the Payment status column.

      • Compare the timestamps with the webhook notifications in your Mollie Dashboard to ensure that they match.

      • Hover your mouse over the timestamp and check which system executed the update.

If a webhook notification states that a webhook was unsuccessful, check whether payments are processing properly.

If the update was processed by a third-party or custom plugin, consult their troubleshooting documentation or contact their support team.

Check the log files

Mollie Plugin for Shopware 6 keeps a log of all Mollie-related activity that takes place. You can use the log to investigate the root cause of a problem.

When you submit a support request, either to Mollie support or through the Shopware 6 plugin store, plugin automatically attaches the log files. You can also access the files on your Shopware 6 installation.

To get the log files containing messages related to Mollie, follow these steps:

  1. Go to the var/log directory in your Shopware 6 installation.

  2. Examine log files with a mollie_ prefix.

Check the release notes

Refer to the Mollie Plugin for Shopware 6 release notes↗ to check if your issue has been resolved in a newer plugin version.

Important

Before updating Mollie Plugin for Shopware 6, review Mollie Plugin for Shopware 6 releases to ensure compatibility with your version of Shopware 6 or third-party plugins.

Check the API keys

Mollie ensures a secure connection to Shopware 6 using API keys. Incorrect API keys can cause unprocessed payments, payment methods unavailability, or incorrect payment statuses.

To verify that the API keys are correct, follow the steps given in Connect to Mollie.

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