Gambio: Diagnose issues

Compare Mollie and Gambio statuses


Read Understand Mollie statuses for an overview of how Mollie statuses are related to Gambio statuses, and how communication between Mollie and Gambio takes place.

If the statuses don't match, check whether payments are processing properly.

Check Mollie webhook notifications

  1. Log in to Gambio.

  2. Go to icon-puzzle-piece.png Modules > Modules-Center.

  3. Select Mollie from the module list.

  4. Select Edit.

  5. Scroll down to Notifications.

If a webhook notification states that a webhook was unsuccessful, check whether payments are processing properly.

Check the log files

  1. To access the mollie log file:

    1. Open your FTP client and log in to your Gambio web server.

    2. Go to [path_to_gambio_installation]/logfiles.

  2. To access admin and php-error-handler log files:

    1. Log in to Gambio.

    2. Go to Toolkit icon-wrench.png > Show logs.

The information provided in the logs should help you to understand which troubleshooting steps to take. We recommend that you share the log files with us whenever you contact support for assistance.

Check the release notes


Before updating Mollie for Gambio, review Mollie for Gambio releases to ensure compatibility with your version of Gambio or third-party modules.

Check the API keys

To verify that the API keys are correct, follow the steps in Connect to Mollie.