1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Magento
  5. Mollie for Magento 2
  6. Magento 2: Troubleshoot

Magento 2: Solve common problems

In general, the Mollie module works without problems after installation and setup. If you experience issues, there are a number of steps that you can take.

Restore the connection

Mollie connects to Magento 2 through API keys. A failed connection can result in issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

  1. Update the API keys

  2. Check the API keys

Activate payment methods

Your checkout displays the payment methods that you enabled in the module settings, which it takes from your Mollie account.

Important

Some payment methods require Mollie's approval before they're available in your Mollie Dashboard.

If your account has been approved but payment methods are still missing from your dashboard, contact support.

  1. Log in to Magento 2.

  2. Go to Settings > Website profiles.

  3. Click Payment methods under the website profile.

  4. Use the toggles to activate your payment methods.

    A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them to your checkout.

Clear the cache

Mollie for Magento 2 stores data exchanged between Mollie and Magento 2 in a cache. Problems can occur when the cache gets too full, such as issues with loading information.

  1. Log in to dashboard and select System > Cache management.

  2. Click Flush Magento cache.

Tip

For more information on CLI commands, see the relevant Magento documentation↗.

Contact support

In case you're still experiencing problems or have questions, you can contact support.

When you contact our support team, ensure you provide the following information:

  • A clear description of the problem or your request.

    If possible, include an example and the steps taken to reproduce the problem.

  • Your Mollie module version.

  • Your Magento 2 version.

  • The logs, which can provide our team with additional information.

Important

Mollie can only provide support for its module when it runs using the default code provided in the source files.

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