Magento 2: Set up second-chance emails

Enable second-chance emails

  1. Log in to Magento 2.

  2. Go to Stores > Configuration.

  3. Expand the Mollie section in the left sidebar, and select Second chance email.

  4. Select Yes from the Second-chance email drop-down menu.

    Tip

    Mollie for Magento 2 provides a default template for second-chance emails. You can customise the template.

  5. Optional: Select Yes from the Automatically send second-chance emails drop-down menu.

  6. Optional: In the Second chance email delay field, set the time in hours between the customer's initial checkout attempt and the second-chance email.

  7. Save the changes.

Customise second-chance emails

Mollie for Magento 2 provides a default template for second-chance emails.

To change the template, follow these steps:

  1. Log in to Magento 2.

  2. Customise the email template:

    1. Go to Marketing > Email templates and select Add new template.

    2. Open the Template drop-down menu, scroll to its Mollie_Payment section, and select Mollie second chance.

    3. Give the new template a name, and edit the template content and styling↗ as required.

    4. Save the template.

  3. Enable the email template:

    1. Log in to Magento 2.

    2. Go to Stores > Configuration.

    3. Expand the Mollie section in the left sidebar, and select Second chance email.

    4. If you haven't already enabled second-chance emails, do so by selecting Yes from the Second-chance email drop-down menu.

    5. Select your template's name from the Second chance email template drop-down menu

    6. Save the changes.