WooCommerce: Diagnose issues

Get the log files

  1. Go to WooCommerce > Status > Logs.

  2. Select a log file from the drop-down menu.

  3. Click View.

The information provided in the logs should help you to understand which troubleshooting steps to take. We recommend that you share them with us whenever you contact support for assistance.

Check status updates

  1. Check the WooCommerce order status.

  2. Check the Mollie status:

    1. Log in to your Mollie Dashboard.

    2. Go to Transactions > Payments.

    3. Search for the payment or order and check the status in the Status column.

  3. Compare the WooCommerce and Mollie statuses to ensure that they correspond.

If the statuses don't match, try the troubleshooting options listed in Payments aren't processing properly.

Check Mollie webhook notifications

The WooCommerce logs contain Information on the success or failure of Mollie webhook calls.

If the logs indicate that the call was unsuccessful, try the troubleshooting steps in Payments aren't processing properly.

Check the API keys

  1. Log in to WooCommerce.

  2. Go to WooCommerce > Settings.

  3. Select the Mollie Settings tab.

  4. Click the Mollie account link next to the Live API key and Test API key fields and ensure that the values in your Mollie account are the same as those in the two fields.

Check the release notes

You can refer to the WooCommerce release notes↗ to check whether your problem was fixed in a newer version of the plugin.


Before updating Mollie for WooCommerce, check the WooCommerce release notes↗ to see whether it works with your WooCommerce version. Otherwise, you might experience compatibility issues with WooCommerce or other third-party plugins.