1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Shopify
  5. Shopify: Troubleshoot

Shopify: Solve common problems

In general, Mollie payment methods work without problems after setup. However, there are a number of steps that you can take if you experience issues.

Activate payment methods

Your checkout displays the payment methods that you connected to in your App settings. To be able to use these payment methods, they have to be activated in your Mollie account.

Important

Some payment methods require Mollie's approval before they're available in your Mollie Dashboard.

If your account has been approved but payment methods are still missing from your dashboard, contact support.

  1. Log in to Shopify.

  2. Go to Settings > Website profiles.

  3. Click Payment methods under the website profile.

  4. Use the toggles to activate your payment methods.

    A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them to your checkout.

Contact support

In case you're still experiencing problems or have questions, you can contact support.

  1. Log in to Shopify.

  2. Select Settings.

  3. Select Payments.

  4. Scroll down to the payment method and select Manage.

  5. Click Contact Mollie - [payment method].

  6. Provide a clear description of the problem or your request using 30 characters or more.

  7. Click Send message.