-
Check the log files for error messages
-
Enable debugging to see the full error message
-
If the error is caused by a failed connection, restore your connection to Mollie.
-
Restore your connection to Mollie.
-
Check whether the payment method's customisation settings have an impact on their visibility.
-
Check whether the payment method's localisation settings have an impact on their visibility.
-
Check whether the payment method has been added to your sales channel(s).
-
Restore your connection to Mollie.
-
Use diagnostic information to identify the root cause.
-
Check whether your shop is online↗.
In Shopware 6, an order might have an additional open
status in the transaction history before it transitioned to the target order state. This is because Shopware 6 order states can have dependencies on each other↗. For example, an order that's complete
can only go back into in process
after transitioning to open
.
The Mollie plugin handles these transitions automatically, which means you don't need to take action when this happens.