Tip
For an explanation of how to enter amounts to refund, enable the Refund Manager's Show instructions setting and select the resulting Show/Hide tutorial buttons.
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Log in to Shopware 6.
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Go to
Orders > Overview.
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Select the
context menu button of the order that you want to refund and then select View.
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Go to Items.
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Open the
expander icon on the Mollie actions button and select
Open refund manager.
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Scroll to the refund calculation.
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Optional: Enter a description for the official account sent to your customers.
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Optional: Enter a description for your own internal records; the description will only be visible to your customers on their bank statement.
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Optional: If the refund manager requires a verification step, select the I have verified the total refund amount and the configured quantities to refund and restock checkbox.
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Choose the appropriate refund type:
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Partial refund: Enter an amount in the field, and select Refund.
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Full refund: Select Full refund.
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Log in to Shopware 6.
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Go to
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Select the
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Go to Items.
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Open the
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In the table containing the order's line items, enter the quantity of items that you want to refund in the first Refund column.
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Optional: To refund a partial amount for each line item, enter the amounts in the second Refund column.
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Optional: If the automatic restock calculation setting in the Refund Manager is turned off, you can enter the amount to restock in the Reset stock column.
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Scroll to the refund calculation.
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Optional: Enter a description for the official account sent to your customers.
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Optional: Enter a description for your own internal records; the description will only be visible to your customers on their bank statement.
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Optional: If the refund manager requires a verification step, select the I have verified the total refund amount and the configured quantities to refund and restock checkbox.
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Select Refund.
You can only refund orders that were partially paid with a voucher, because voucher issuers don't support refunds. You must refund those orders by amount rather than by item, and the amount depends on what was paid with a different payment method.
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Log in to Shopware 6.
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Go to
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Select the
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Go to Items.
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Open the
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Scroll to the refund calculation. The Refundable amount field shows the maximum amount that you can refund your customer.
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Optional: Enter a description for the official account sent to your customers.
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Optional: Enter a description for your own internal records; the description will only be visible to your customers on their bank statement.
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Optional: If the refund manager requires a verification step, select the I have verified the total refund amount and the configured quantities to refund and restock checkbox.
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Select Refund.