Shopware 6 Plugin: Give refunds

Tip

For an explanation of how to enter amounts to refund, enable the Refund Manager's Show instructions setting and select the resulting Show/Hide tutorial buttons.

What you need to do in advance

Refund an amount

  1. Log in to Shopware 6.

  2. Go to icon-orders.png Orders > Overview.

  3. Select the icon-context-menu-button.png context menu button of the order that you want to refund and then select View.

  4. Go to Items.

  5. Open the icon-expander.png expander icon on the Mollie actions button and select icon-refund-manager.png Open refund manager.

  6. Scroll to the refund calculation.

  7. Optional: Enter a description for the official account sent to your customers.

  8. Optional: Enter a description for your own internal records. The description will only be visible to your customers on their bank statement.

  9. Optional: If the refund manager requires a verification step, select the I have verified the total refund amount and the configured quantities to refund and restock checkbox.

  10. Choose the appropriate refund type:

    • Partial refund: Enter an amount in the field, and select Refund.

    • Full refund: Select Full refund.

Refund individual order items

  1. Log in to Shopware 6.

  2. Go to icon-orders.png Orders > Overview.

  3. Select the icon-context-menu-button.png context menu button of the order that you want to refund and then select View.

  4. Go to Items.

  5. Open the icon-expander.png expander icon on the Mollie actions button and select icon-refund-manager.png Open refund manager.

  6. In the table containing the order's line items, enter the quantity of items that you want to refund in the first Refund column.

  7. Optional: To refund a partial amount for each line item, enter the amounts in the second Refund column.

  8. Optional: If the automatic restock calculation setting in the Refund Manager is switched off, you can enter the amount to restock in the Reset stock column.

  9. Scroll to the refund calculation.

  10. Optional: Enter a description for the official account sent to your customers.

  11. Optional: Enter a description for your own internal records. The description will only be visible to your customers on their bank statement.

  12. Optional: If the refund manager requires a verification step, select the I have verified the total refund amount and the configured quantities to refund and restock checkbox.

  13. Select Refund.

Refund vouchers

You can only refund orders that were partially paid with a voucher, because voucher issuers don't support refunds. You must refund those orders by amount rather than by item, and the amount depends on what was paid with a different payment method.

  1. Log in to Shopware 6.

  2. Go to icon-orders.png Orders > Overview.

  3. Select the icon-context-menu-button.png context menu button of the order that you want to refund and then select View.

  4. Go to Items.

  5. Open the icon-expander.png expander icon on the Mollie actions button and select icon-refund-manager.png Open refund manager.

  6. Scroll to the refund calculation. The Refundable amount field shows the maximum amount that you can refund your customer.

  7. Optional: Enter a description for the official account sent to your customers.

  8. Optional: Enter a description for your own internal records. The description will only be visible to your customers on their bank statement.

  9. Optional: If the refund manager requires a verification step, select the I have verified the total refund amount and the configured quantities to refund and restock checkbox.

  10. Select Refund.