PrestaShop: Diagnose issues

Get the log files

To access the logs, log in to PrestaShop and select Advanced parameters > Logs.

The information provided in the logs should help you to understand which troubleshooting steps to take. We recommend that you share them with us whenever you contact support contact support for assistance.

Check status updates

Tip

You can customise the status mapping between PrestaShop and Mollie.

  1. Check the PrestaShop order status.

  2. Check the Mollie status:

    1. Log in to your Mollie Dashboard.

    2. Go to Transactions > Payments.

    3. Search for the payment or order and check the status in the Status column.

  3. Compare the PrestaShop and Mollie statuses to ensure that they correspond.

If the statuses don't match, try the troubleshooting options listed in Payments aren't processing properly.

Check Mollie webhook notifications

Check the logs for webhook notifications.

If the webhook notification states that the call was unsuccessful, try the troubleshooting steps in Payments aren't processing properly.

Check the API keys

  1. Log in to PrestaShop.

  2. In the left navigation menu, select Mollie > Settings.

  3. In the General settings configuration tab, click Test API key.

If the API keys are incorrect, restore the connection.

Check the release notes

Refer to the Mollie for PrestaShop release notes↗ to check if your issue has been resolved in a newer module version.