1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for PrestaShop
  5. PrestaShop: Troubleshoot

PrestaShop: Troubleshooting checklist

In general, the Mollie module works without problems after installation and setup. This page contains some issues that can arise, as well as links to their troubleshooting procedures.

Payment methods are missing from the checkout

When you connect the Mollie module, it retrieves the payment methods that are active in your Mollie account. To make them available in your checkout, you need to enable them as a separate step.

If there are payment methods missing from your checkout, try the following troubleshooting steps.

Payments aren't processing properly

The Mollie module uses webhooks to notify PrestaShop of status updates.

When the webhooks fail, PrestaShop is unable to process payments properly and orders aren't updated.

To troubleshoot this issue, you can try the following steps.

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