PrestaShop: Give refunds

Refund an amount

  1. Log in to PrestaShop.

  2. Select Orders > Orders in the left navigation menu.

  3. Select icon-magnify-plus-outline.png View in the relevant order line.

  4. Scroll down to the Mollie section.

    Important

    Always process refunds from the Mollie section for payments through Mollie . If you process refunds through the PrestaShop refund functionality, Mollie won't be notified of the status change.

    • For a full refund, select Refund order and confirm when prompted.

    • For a partial refund, enter the desired amount and confirm when prompted.

Refund individual order items

  1. Log in to PrestaShop.

  2. Select Orders > Orders in the left navigation menu.

  3. Select icon-magnify-plus-outline.png View in the relevant order line.

  4. Scroll down to the Mollie pane.

    Important

    Always process refunds from the Mollie section for payments through Mollie . If you process refunds through the PrestaShop refund functionality, Mollie won't be notified of the status change.

    • For a full refund, select Refund all and confirm in the dialogue.

    • For a partial refund, select icon-dots-vertical.png and then Refund from the context menu. Specify the number of items and confirm in the dialogue.