1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for PrestaShop
  5. PrestaShop: Manage orders

PrestaShop: Give refunds

Mollie for PrestaShop includes a refund manager, which you can use to give customers a full or partial refund for their orders.

Refund an amount

You can refund all or part of the order amount.

  1. Log in to PrestaShop.

  2. Select Orders > Orders in the left navigation menu.

  3. Select icon-magnify-plus-outline.png View in the relevant order line.

  4. Scroll down to the Mollie section.

    Important

    Always process refunds from the Mollie section for payments through Mollie . If you process refunds through the PrestaShop refund functionality, Mollie won't be notified of the status change.

    • For a full refund, select Refund order and confirm when prompted.

    • For a partial refund, enter the desired amount and confirm when prompted.

Refund order items

If you want to be able to refund individual order items, make sure that the payment methods you offer use the Orders API.

  1. Log in to PrestaShop.

  2. Select Orders > Orders in the left navigation menu.

  3. Select icon-magnify-plus-outline.png View in the relevant order line.

  4. Scroll down to the Mollie pane.

    Important

    Always process refunds from the Mollie section for payments through Mollie . If you process refunds through the PrestaShop refund functionality, Mollie won't be notified of the status change.

    • For a full refund, click Refund all and confirm in the dialog.

    • For a partial refund, click icon-dots-vertical.png and select Refund from the context menu. Specify the number of items and confirm in the dialog.

Read more